You will be asked to provide your name, telephone number (or other contact information), the date and time of travel, the bus stop(s) you will need assistance with and to describe what you will need in order to use the service. Requests may be made in advance by contacting:īoston Express General Manager at (603) 845-1999, or using TTY services (TTY Relay: 711 or 1-80) by email at or in writing at 4 Symmes Dr, Londonderry NH 03053.
Operating personnel may consult with Boston Express’ management before making a determination to grant or deny the request. Where a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination of a fixed route trip of which the individual with a disability was unaware until arriving), operating personnel shall make a determination of whether the modification should be provided at the time of request. Whenever feasible, Boston Express requests that individuals make such requests for modifications in advance if it is possible to do so. Without the requested modification, the individual with a disability is unable to fully use Boston Express’ services for their intended purpose. Would result in a direct threat to the health or safety of others or Would fundamentally alter the nature of the service or We will make reasonable modifications unless doing so: We provide reasonable modification of policy and practice upon request to ensure that our transportation services are accessible to people with disabilities. Any person who believes they may have been aggrieved by any unlawful discriminatory practice under this act may file a complaint. The longest item that can go under the bus is 84 inches long, 30 inches tall and 48 inches wide (front of bay to back).įlammable liquids, combustible materials, car batteries, or other dangerous substances such as gasoline, kerosene, or propane are not permitted on a Boston Express bus.īoston Express operates its programs and services in compliance with Transportation for Individuals with Disabilities Reasonable Modification of Policies and Practices (49 CRFR Parts 27 and 37) to ensure that people with disabilities have equal access to our services. Any item that does not fit would not be able to be taken onboard. Larger items that can fit under the bus can be stowed there for your trip. Locked cases that can easily be opened are not permitted.Īmmunition is prohibited in carry-on baggage, but may be transported in checked baggage under the bus.įirearms magazines and ammunition clips, whether loaded or empty, must be securely boxed or included within a hard-sided case containing an unloaded firearm.
The container must completely secure the firearm from beingĪccessed. It is placed in the cargo bay under the bus. We make an exception to unboxed bicycles only if there is sufficient room in the baggage compartments.īy federal regulation, customers may transport unloaded firearms in a locked hard-sided container only if Please be advised that other carriers will only take a bicycle if it is in a box. Bicycles in a box are preferred and will be carried without exception. Bicycles must be carried in a separate compartment or placed in such a way to not damage any baggage. Boston Express reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or Boston Express personnel.īicycles may be carried underneath the bus when there is sufficient room and after all baggage has been loaded. Service animals may not travel in the aisle or occupy a seat. The service animal must ride in the bus within the customer’s space. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e.
At Boston Express, customers with disabilities accompanied by a service animal are welcome.
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